Returns & Refund Policy
Company Name: Sheyang Yiya Trading Co., Ltd.
Company Address: 1st Floor 104, Mingpin Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County
Products: Bags
1. Returns Eligibility
We accept returns for items that:
- Are unused, undamaged, and in their original condition.
- Include all original packaging, tags, and accessories.
Items that do not meet these conditions may not be eligible for a return or refund.
2. Return Process
To return an item:
- Contact us through the store’s support page to initiate a return.
- Provide your order number and details of the item to be returned.
- Ship the item back to the address provided by our team.
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
3. Refunds
Once we receive and inspect your returned item:
- Approved returns will be refunded to the original payment method.
- Refund processing time may vary depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us immediately through the store’s support page.
- Provide photos and details of the issue.
- We will arrange a replacement or full refund at no additional cost.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or altered items.
- Items damaged due to improper use or handling.
6. Exchanges
Exchanges are handled the same way as returns. Customers are responsible for shipping fees unless the exchange is due to an error on our part.